Shipping policy
Welcome to New Al Hashmi Dawakhana Store.
We are committed to delivering your orders safely and on time across Pakistan.
Cash on Delivery (COD)
We currently offer Cash on Delivery (COD) only.
- We do not accept advance payments or online payments.
- Customers pay the full amount at the time of delivery.
Order Processing Time
- Orders are usually processed within 24–48 hours after confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery times:
- Major Cities: 2–4 working days
- Remote Areas: 4–7 working days
Delivery times may vary due to weather, courier delays, or public holidays.
Shipping Charges
- Shipping charges may vary depending on your location and order size.
- Any applicable shipping charges will be shown during checkout or confirmed by our team.
Order Confirmation
Our team may contact customers by phone or WhatsApp for order verification before dispatch.
Failed Deliveries
If a customer is unavailable or refuses to accept the parcel:
- The order may be cancelled.
- Repeated fake or refused orders may result in future order restrictions.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear pictures of the parcel and product.
Contact Us
For shipping-related questions, contact us through our store: